Effective Date: 01/03/2023
1. Acceptance of Terms
By using our services, you agree to comply with these terms and conditions. These terms apply to all users of SRK LAUNDRY's services including walk-in, website, and app users.
2. Services Provided
We offer the following services in Bangalore:
Laundry (Washing & Folding)
Steam Ironing
Dry Cleaning
Shoe, Bag & Carpet Cleaning
Saree Polish, Darning, Deying
Free Pickup & Delivery (T&C apply)
3. Pickup, Delivery & Garment Handling
Clothes must be counted at pickup or drop-off in the presence of our staff. Any mismatch must be reported immediately.
If the customer is unavailable, delivery will only be made to an authorized person with written confirmation (WhatsApp/SMS/email).
All garments are photographed and inspected before processing. Details will be shared, and we proceed only after your confirmation.
Damaged or stained garments will not be accepted unless we receive special written consent from the customer.
Delivery timelines may vary due to unavoidable circumstances (weather, traffic, technical faults). We do not compensate for such delays.
Garments must be collected within 15 days of delivery notice. Otherwise, they may be donated or disposed of, and SRK LAUNDRY will not be held responsible.
4. Stains & Fabric Risks
We try our best to remove stains, but 100% removal is not guaranteed.
Some stains may be permanent or worsen during treatment; in such cases, we will inform you and proceed only upon your consent.
We follow the garment’s wash care label. If missing or unclear, we’ll use standard methods at our discretion. Damage from such cases will not be our responsibility.
Delicate, silk, or designer garments may require special care. These are handled only after inspection and written approval.
5. Damages & Compensation
In case of proven damage caused by our processing, maximum compensation will be 10x the service cost or ₹3000, whichever is lower.
The damaged garment will be retained by the store if compensation is issued.
Damage claims must be reported within 48 hours of delivery. Beyond that, no claims will be entertained.
We are not liable for damage due to undetectable fabric weaknesses, prior defects, pen marks, or incorrect wash labels.
Garments that shrink, bleed color, or react to standard cleaning will not be eligible for compensation.
6. Lost Items & Valuables
Please remove items like wallets, jewelry, cash, pen drives, keys, etc. from your clothes.
SRK LAUNDRY is not responsible for any such items lost or damaged during processing.
If found, we will attempt to return them, but cannot guarantee recovery.
7. Payments & Pricing
Prices are in INR and may change without prior notice. Confirmed orders will not be affected.
Payments must be made at the time of delivery or order confirmation.
We accept cash, UPI, cards. UPI payments must be confirmed via screenshot.
Extra charges may apply for urgent or night deliveries (with prior intimation).
8. Customer Responsibilities
Ensure accurate address and availability for pickup/delivery.
Collect your orders on time. Delay in collection may lead to storage charges or disposal.
Review and confirm service summary or invoice during handover.
Provide garment-specific instructions if necessary.
9. Legal & Data Policy
This agreement is governed by Indian law, under the jurisdiction of Bangalore, Karnataka.
Customer data (address, phone, orders) is secure and not shared with any third party.
SRK LAUNDRY reserves the right to update these terms without prior notice.
10. Contact Us
Phone/WhatsApp: +91 9980126246
Email: info@srklaundry.com
Address: Main branch-226, Begur Rd, Suraksha Nagar, Yelenahalli, Begur, Bengaluru – 560114
Website: www.srklaundry.com