SRK LAUNDRY values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer data when you use our services through walk-in, phone, WhatsApp, website, or app.

1. Information We Collect

We may collect the following information:

Name

Mobile number

Address (pickup & delivery)

Email address (if provided)

Order details (services taken, garments, amount)

Payment information (UPI reference / transaction confirmation)

WhatsApp chats and call details related to service

Photos of garments (for inspection and proof)

We do not collect sensitive personal data such as passwords, bank account details, or identity documents.

2. How We Use Your Information

We use your information only for:

Booking and managing pickups & deliveries

Processing laundry, dry cleaning, and related services

Order tracking and service updates

Billing, payment confirmation, and records

Customer support and complaint resolution

Sending service-related messages and promotional offers (SMS/WhatsApp)

3. WhatsApp & Communication Consent

By contacting SRK LAUNDRY via phone, WhatsApp, website, or app, you consent to receive:

Order updates and service notifications

Pickup and delivery confirmations

Invoices and payment-related messages

Promotional and offer messages

You may opt out of promotional messages anytime by informing us.

4. Data Sharing & Third Parties

We do not sell, rent, or trade customer data.

Data may be shared only with:

Delivery staff (limited to name, phone number, address)

Technical service providers (website, app, WhatsApp API) strictly for service operations

All shared data is handled confidentially.

5. Data Storage & Security

Customer data is stored securely in internal systems, WhatsApp records, billing software, or cloud tools.

Reasonable security measures are taken to prevent unauthorized access or misuse.

Access is limited to authorized personnel only.

6. Garment Photos & Inspection Records

Garment photos are taken for inspection, damage assessment, and dispute resolution only.

These images are not shared publicly and may be deleted periodically.

7. Data Retention

Customer and order data may be retained for accounting, legal, and business purposes.

Data may be archived or deleted after a reasonable period.

8. Customer Rights

Customers have the right to:

Request access to their personal data

Request correction of incorrect data

Request deletion of data (subject to legal or business requirements)

Requests can be made via WhatsApp or email.

9. Children’s Privacy

SRK LAUNDRY does not knowingly collect personal data from children under 18 years of age.

10. Policy Updates

SRK LAUNDRY reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on our website or shared upon request.

11. Contact Information

Phone / WhatsApp: +91 9980126246

Email: info@srklaundry.com

Address: Main branch-226, Begur Rd, Suraksha Nagar, Yelenahalli, Begur, Bengaluru – 560114

Website: www.srklaundry.com